Frequently Asked Questions
To provide faster online help, we have included a list of frequently asked questions. If you don’t find what you’re looking for, contact us by e-mail shops@madonnainn.com, or call us at (805) 784-2441, and we’ll be happy to assist you.
How do I order online?
We strive to make it as easy as possible for you to order. When shopping online, simply add an item to your order from any product page by selecting a size, color, and quantity and clicking the “Add to Cart” button. The item will be added to your “Shopping Cart” where you will be able to change order quantities and keep track of your order subtotal as you shop. From the Shopping Cart page, you can either click the button to continue shopping or proceed to check out. At the time of check out, you will have the opportunity to review your order, and then specify your billing and shipping information, as well as any special instructions to us.
What should I expect to happen once I place an online order?
We will automatically confirm receipt of your order via e-mail to the address you have given us and your order will then be processed within 48 hours (excluding Saturdays and Sundays).
Why is my order empty?
Your browser could be configured to refuse “cookies.” This site uses cookies to keep items added to an order “attached” to the correct shopper. View our Security Policy page to find out how to can change your browser settings to accept cookies.
What are you going to do with my name and order information?
We ask you for your name and contact information to be able to contact you about your order. Madonna Inn Online Store does not rent or sell information we get from online orders or e-mail registrations to third parties. For more details, see our Privacy Policy page.
Which credit cards do you accept?
We accept MasterCard, Visa, American Express, and Discover.
Can items be shipped internationally?
While we are unable to process international orders via our online store we are more than happy to take your order via email or over the phone. Please contact us at shops@madonnainn.com or call (805) 784-2441. We look forward to hearing from you.
Are there any special requirements that must be met before ordering wine online?
Due to the individual state regulations and the wholesale lobby, Madonna Inn is restricted from shipping wine or beer to the following states:
Alaska, Arizona, Delaware, Florida, Georgia, Hawaii, Indiana, Kansas, Kentucky, Maine, Maryland, Massachusetts, Mississippi, Montana, New York, North Carolina, Oklahoma, South Dakota, Tennessee, Texas, Utah, Virginia.
All customers must be 21 years of age or older to order wine. Our wine shipments are labeled “Adult Signature Required.”
Are gift wrapping and gift cards available for products I purchase online?
We do offer gift wrapping as well as gift cards and gift enclosures online. For a description of gift wrapping and gift enclosure options, see our Special Services page. At this time we are only able to offer gift wrapping and cards for individual items. For multiple shipping addresses and multiple gift items, please use separate order forms.
Which products are available online, compared to those available through your retail stores?
A select grouping of Madonna Inn products and select Designer Collections are currently available online with new additions appearing regularly. We encourage all our customers to call or visit any of our four retail stores:
Madonna Inn Boutique
(805) 784-2441
Madonna Inn Gift Shop
(805) 784-2440
Madonna Inn Gourmet & Wine Shop
(805) 784-2438
Madonna Inn Bakery
(805) 784-2437
Can I return something I purchased online?
It’s easy to return an item for an exchange or refund. Please see our Returns Policy page for complete details. If you have any questions, please feel free to call us at (805) 784-2441.
Do you accept phone orders?
Yes, of course! If you’re still concerned about ordering electronically, you can place your order by phone at (805) 784-2441, 9:00 a.m. to 10:00 p.m. (PST). You may also place your order via email at shops@madonnainn.com.